Refund policy
This policy applies to purchases made through shop.undefiningmotherhood.com.
30-day returns
Eligible physical products may be returned within 30 days of delivery. To qualify, an item must be unused, in its original condition, and returned with any original packaging that came with it.
You can request a return by signing in at account.undefiningmotherhood.com or emailing support@undefiningmotherhood.com. Please wait for return instructions before sending anything back.
Return shipping
Undefining Motherhood covers return shipping for approved returns. We will provide the return instructions or label after reviewing your request.
Products that cannot be returned
We do not accept returns on:
- Digital products
- Opened or used hygiene products
- Opened or used underwear
- Opened or used supplements
- Opened or used personal-care products
These exclusions do not apply when an item arrives damaged, defective, or incorrect. Contact us as soon as possible so we can make it right.
Refunds
Once the approved return is received and inspected, we will issue the refund to the original payment method. Your bank or card provider may need additional time to post the refund.
Orders fulfilled by another company
Some Shopify orders are shipped by Amazon Multi-Channel Fulfillment or by a brand partner through Shopify Collective. They are still Undefining Motherhood Shopify orders, so this 30-day policy applies and UM handles the return request and refund.
Products purchased directly through Amazon or another retailer follow that retailer's return policy.
Price adjustments
If the price of an item purchased through the Undefining Motherhood Shopify store drops within 7 days of your purchase, contact us and we will refund the difference.